Change for the better

Companies that succesfully execute change rely on information design to ensure that employees are engaged, understand the rationale behind the need for change, and know the part they play in the change process. Too often, information that is shared is too vague, lacking in focus, or inconsistent with organization's goals, brand, or culture. The result is that the organization may find itself in a worse position than even before they embarked on their change process. We work with our clients to ensure that key information is disseminated through optimal processes, formats, and channels, accelerating the effects of successful change.

 

• Faster, more effective change implementation due to coordinated, aligned, and customized information flow
• Positive employee morale and productivity from clear "case for change" rationale and supporting information flows
• Reduced risk of talent flight due to consistent information on direction and targeted communication on employee impact

SOLUTIONS WE PROVIDE:

PROCESS	Information process design for all phases of change management Information process flow audit and subsequent gap analysis to detect and resolve barriers and contradictory practices to effective change Information alignment assessment to ensure that all change management information is consistent and tied to business goals Training on process design and execution
FORMAT	Structure for information deliverables needed during the change process (change rationale presentations, progress reports, dashboards, etc.) Design for communication materials tailored to different employee groups (management, frontline employees, organized labor, etc.) and key external consituents (e.g. suppliers)
COMMUNICATION	Communicaton process and structure for the multiple stakeholders in the change process Structure for intranets, extranets, microsites, and other interactive media for during and after the planning process