The Twitter-storm set off against Southwest Airlines by Kevin Smith (film director and disgruntled customer) — exposing a problem with Southwest’s policy enforcement/communication consistency — is a cautionary tale that other companies should take note of.
Here are a few articles and blog posts that we think are worth reading (mostly on data visualization with an intriguing post on communication processes at NASA). Have a terrific weekend!
The quickest way to disenfranchise employees, customers, investors, and other key constituents is to send out mixed messages on corporate strategy, progress, and execution. No company intends to confuse those on the receiving end of business information, but this is often the result of siloed organizational structures for business communication and massive overlap of target audiences.
Charisma is undoubtedly a coveted trait in business, but what about the downside of charismatic leadership? What happens when charisma misleads?
Too often, the results of strategic planning efforts fall within the “too vague to execute” realm or the “too specific to be flexible” when the inevitable challenges and opportunities emerge during the plan’s execution.
It’s not personal, it’s business. However, most mergers fail to live up to their potential because of a critical but difficult-to-define intangible — cultural fit.
